Frequently Asked Questions

Frequently Asked Questions

📦 When will I receive my order?
All our jewelry ships directly from our studio in Germany.

• Germany: 1–3 business days

• Denmark: 3–5 business days

You’ll receive a tracking link via email as soon as your package is on its way.

🌍 Do you ship internationally?
At this time, we ship exclusively to Germany and Denmark. Enter your address at checkout to see available shipping options.

🔍 How can I track my shipment?
Once your order ships, you’ll get an email with a tracking number and a link to follow your delivery in real time.

💳 Which payment methods do you accept?
We accept:

• Visa

• Mastercard

• PayPal

• Other regional payment options depending on your location

All payments are securely processed with encryption for your safety.

⏳ My order is delayed — what should I do?
Delays can happen due to customs or courier issues. If your order hasn’t arrived within the expected timeframe, please contact us at info@blceklife.com with your order number, and we’ll investigate promptly.

🔁 Can I return my purchase?
Yes! Returns are accepted within 30 days provided the jewelry is unused and in its original packaging. Contact our support team for return instructions.

❗ What if my item arrives damaged or incorrect?
We want to fix this quickly. Please reach out within 7 days of delivery at info@blceklife.com with your order number and clear photos showing the issue. We’ll arrange a replacement or refund as soon as possible.

💬 Still have questions?
We’re here to assist!
Email: info@blceklife.com
Phone: +49 1551 0739977
Business hours: Monday to Friday, 9:00 AM – 5:00 PM CET